Set payment problems on your account

If you try to buy something on Google Play but your payment is declined or won't procedure, try the steps below.

Troubleshoot Payment and Social club Issues

If you've bought something then have a trouble with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alarm, enter your payment information and expect for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If at that place's a problem with i payment method you lot can endeavor paying with a different 1.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Become back to the particular y'all want to buy & tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your buy.

Fix credit and debit card errors

There may be a problem with your credit or debit card if y'all see i of the post-obit error messages:

  • "Unable to procedure payment: low bill of fare balance"
  • "Unable to consummate transaction. Delight apply another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this carte info or try another card"

To ready these errors, try the following steps:

Brand sure your menu & address information is up to date

Expired credit cards or old billing addresses are a mutual reason for payments non to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method y'all are trying to use for the buy.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card address matches the address in Google Payments

If your credit bill of fare is registered to a different address that can cause the payment to be declined. Check the goose egg code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Bank check that the address listed matches the billing accost of your bill of fare.
  5. If needed, update the address.

Then, try your purchase again.

Submit any extra data that is requested

If the error message is followed past instructions for submitting additional data to Google, please submit it. We will not be able to procedure the transaction on your account without this information.

Cheque you accept sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure yous accept plenty to complete the buy.

Contact your bank or card issuer

Your carte may accept specific restrictions which cause the transaction to be declined. Contact the institution that issued your bill of fare to enquire about the transaction and encounter if they know the reason for the reject.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Rest, Souvenir Cards, and more than)

If y'all see "Your payment was declined due to an consequence with your account"

If yous see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a little more than information to comply with EU police (Customers from European union fellow member states just).

To assist set up these issues:

  1. Go to the payments center.
  2. Have action on any errors or requests in the payments middle.
    • You might demand to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

If you lot are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Make sure you lot're continued to your carrier network, directly or past wi-fi.
  • Make certain you've added direct carrier billing as a payment method.
  • Make sure you lot're using the local currency.

If you still have issues, contact your mobile phone service provider for assist.

If you lot tin't add together a payment method or have a problem with a different payment method

If yous're having a problem with a dissimilar payment method, go to Google Payments to ready the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for information & provide anything that'south asked for.
  3. Cheque that your address is up to date.
  4. Check that the payment methods listed are the ones you desire to utilize.

Menu is grayed out & says "verify on pay.google.com"

Your bill of fare was reported equally stolen. You must verify the bill of fare before you can use information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within ii days, you'll detect a temporary charge on your bill of fare statement along with an viii-digit code.
  5. To consummate verification, become to pay.google.com and enter the 8-digit code.

If you attempt to verify the payment method again:

  1. Confirm which carte du jour y'all want to verify.
  2. Check how long ago you tried to verify your carte du jour.
    • If less than 2 days: Await up to two days.
    • If more than 2 days: Bank check your card statement. You should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Bill of fare is grayed out & says "card is ineligible"

You tin't utilize this carte for this purchase. Endeavour to make the purchase again with a dissimilar menu.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new menu.

If you use dual SIM card devices

Check if the right SIM menu is in slot i and remove whatsoever SIM card from slot 2.

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